How can I place an Order?
Ordering items from woovyceylon.com is very easy.
- Browse our products and add selected items to the cart.
- Go to the cart by clicking the cart icon at the top of the page.
- Click the CHECKOUT button.
- Enter your billing details on the checkout page.
- Please double-check the entered data and PLACE THE ORDER.
Do I need to log in to woovyceylon.com?
You can place an order without login. But we encourage you to create an account with your email to get the maximum out of our website.
What is the method of confirmation?
We will send you a confirmation email or sms.
How can I add items to a placed order?
You cannot add items to a placed order. You can place another order with newly selected items.
What is the next step if there is an issue with a placed order?
This can be a very rare situation and we are extremely sorry about the inconvenience caused to you.
- We will inform you about the issue and the new estimated delivery date.
- If you disagree with the new estimated delivery date we can send the rest of the items which don’t t have any issues. The value of the items that were not sent to you
- Select another item(s) with the same value to send with the order
- Can be added to a future order of you.
- We can refund you.
What are the payment methods?
Woovyceylon.com is integrated with the PAYHERE.lk payment gateway.
It supports following payment methods
- Credit Card: VISA, MASTER, American Express.
- Debit Card: Debit cards with online payment facility.
Please note that PAYHERE.lk is outside the control of woovyceylon.com and we are not responsible for service interruptions or any other issue in their service.
How about the shipping/delivery charge?
Shipping/Delivery charges vary with both mass and the bill amount. The delivery charge will be mentioned in the bill.
How many days will it take for delivery?
We try our best to dispatch your items to courier service or SL post as soon as possible.
Usually, you may receive your order within 14-21 working days.
Please note that the functioning of the courier service / SL Post is out of our control. So there may be delays. If so please inform us. We will follow up with your order and let you know what is going on.
Can I return my order?
No. You cannot return your order.
I’m not satisfied with the item(s) in the order. How can I exchange?
Please refer to our Refund & exchange policy.
Can I resell items from woovyceylon.com?
Please refer to our resell policy.
How can I cancel the order?
you can visit the orders page and click the cancel button.
Please be kind enough to cancel the order as soon as possible since the items will be reserved for you.
If the order is dispatched to courier service then you may not be able to cancel the order.
If the order is a paid one then the paid amount will not be refunded. You can select new items for the paid amount.
Still confused?
Please contact us through WhatsApp at +94 71 665 8281 or chat with us on Messenger.